Returns & Exchanges

We want you to love your Dr.PAWPAW products, but if you are not completely satisfied, we offer a 30-day return policy for unused and unopened items. Our team is dedicated to ensuring your skincare journey is seamless from purchase to potential return.

1

Check Eligibility

Ensure your items are in their original packaging, unopened, and were purchased directly from our official website within the last 30 days.

2

Contact Support

Email our customer care team with your order number and reason for return to receive your unique Return Authorization Number and shipping instructions.

3

Package Your Items

Securely pack the products in their original box to prevent damage during transit and clearly mark the outside with your Return Authorization Number.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing